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Find answers to frequently asked questions about our platform
PlayBit Casino is a modern cryptocurrency-based gaming platform offering a wide variety of casino games including slots, live dealer games, and more. We provide instant deposits and withdrawals using popular cryptocurrencies, ensuring fast and secure transactions for our players.
Registration is quick and easy. You can choose between Quick Start (instant play without registration) or Full Registration (with email verification). Simply click the registration button, choose your preferred method, and follow the simple steps to get started.
When you first visit our site, a cookie file is saved in your browser on your computer. Cookies are designed to recognize you and create faster access to our services for legitimate users. However, when you clear your browser history, cookies are deleted. As a result of this action, you may lose access to your account. To prevent this, we strongly recommend having a password and email address associated with your account. If you want to activate an additional level of security for your account, please enable two-factor authentication in your account settings by adding the appropriate data in the "Security" tab.
Two-factor authentication is necessary to enhance the security level of your account. You can enable or disable it in your account settings. If it is active, then for successful login, in addition to the password, you will need to enter a one-time code generated by an authentication program.
To recover your password, you need to request a code that will be sent to the email you specified during registration. After entering the code on the site, you can immediately set a new password in your account settings.
The received cryptocurrency address remains yours forever. You can make a deposit to the provided address, it is forever linked to your gaming account. Select the amount you want to deposit and make payment to the address generated for this purpose. You can even set up third-party services to pay to this address. If you need a new address, you can always instantly create one. As soon as we receive a sufficient number of transaction confirmations, the deposit will be credited to your gaming account balance.
Yes, deposits are credited instantly, after passing the necessary confirmations that ensure the irreversibility of transactions and sent funds. Each cryptocurrency differs in the number of confirmations required to consider a transaction fully completed.
To make a withdrawal, please go to the "Finances" tab in your account or simply click the "Withdrawal" button on the main page. Then enter the amount and withdrawal address. The withdrawal will be processed immediately. If there are problems with your transaction, please check its status on the transaction page, if it differs from "processing" or "successful", contact our customer service specialist for clarification.
Yes, withdrawals are instant, the requested withdrawal starts processing immediately, but is sent to the crypto network within 10 minutes.
$10 or equivalent in any cryptocurrency.
To prevent abuse of bonus funds and ensure security, you must make at least one minimum deposit in the same currency before being able to withdraw. For example, if you earned 10 USDT from bonuses or gifts, you need to deposit any amount in USDT (crypto) first.
After requesting a withdrawal, our system sends transactions to the cryptocurrency network within 10 minutes. In rare cases, such as account hacking attempts, security threats, or potential abuse, the withdrawal may be sent for manual verification by our security service. Your funds will be paid out promptly and correctly in the shortest possible time. We do not intend to take your honest winnings. We are happy when our players have a winning streak.
We offer a wide variety of casino games including slots, live dealer games, table games, and specialty games from top providers. Our game library is constantly updated with new and exciting titles.
Yes, all our games are provably fair and use certified random number generators (RNG) to ensure completely random and unbiased outcomes. We work only with licensed and reputable game providers.
Our VIP program offers exclusive benefits to our most valued players, including higher cashback rates, level bonuses, and personalized service. VIP levels are based on your wagering activity.
The VIP program is automatic - you earn XP points for every dollar wagered (1 XP = 1 USD). As you accumulate XP, you automatically advance through VIP levels and unlock better benefits.
The PlayBit team takes gaming addiction very seriously. We are committed to providing support to every customer who contacts us for help. In addition, we do everything possible to limit access to our services for minors.
To determine if gambling affects your life, time spent with family, or career, please carefully read the questions listed below and answer them as honestly as possible:
If you answered positively to at least one of the questions listed above, we strongly recommend that you visit one of the following websites:
https://www.begambleaware.org
http://www.gamcare.org.uk
http://www.ncpgambling.org
Underage players are not allowed on the PlayBit platform. If we detect an underage player, their account will be immediately blocked and funds confiscated. If you have an underage person under your care, then you, as an adult, are obligated to protect them from access to gambling. We recommend storing your PlayBit login credentials and passwords in a secure place.
Get help with your questions and issues
Welcome to PlayBit.Casino. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.
PlayBit.Casino provides an online gambling platform using cryptocurrency. We offer various casino games including slots, table games, and live dealer games. Our service operates 24/7 and provides instant deposits and withdrawals using various cryptocurrencies.
All games are powered by certified Random Number Generators (RNG) and are subject to independent fairness verification. We maintain the highest standards of security and fairness in all our gaming operations.
To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms or engage in suspicious activities.
IMPORTANT: Each user is allowed only ONE account. Creating or maintaining multiple accounts is strictly prohibited and will result in immediate account suspension and permanent forfeiture of all funds in all associated accounts. This includes accounts created using different names, email addresses, or devices. We employ advanced detection systems to identify duplicate accounts, and violations will be enforced without exception.
You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater, to use our services. By using our platform, you represent and warrant that you meet these age requirements.
It is your responsibility to ensure that your use of our services is legal in your jurisdiction. We do not accept players from jurisdictions where online gambling is prohibited.
We reserve the right to request age verification documents at any time. Failure to provide satisfactory verification may result in account suspension.
We accept various cryptocurrencies for deposits and withdrawals. All transactions are processed automatically and typically complete within minutes. Minimum and maximum limits apply to all transactions.
You are responsible for ensuring that you send funds to the correct wallet address. Funds sent to incorrect addresses cannot be recovered. We are not responsible for blockchain network fees or delays.
5.1 Fiat Currency Withdrawals: For withdrawals involving traditional fiat currencies, PlayBit Casino typically processes payout requests within one (1) hour of approval. However, the maximum processing time from our platform shall not exceed seventy-two (72) hours from the time of withdrawal request submission. Upon completion of our internal processing, funds are transferred to our designated financial partner for final disbursement, whose processing timeframes may differ from our internal procedures and are subject to their respective terms and conditions.
5.2 KYC Documentation Review: In accordance with regulatory compliance requirements, the review and verification of Know Your Customer (KYC) documentation submitted during the identity verification process may require up to seventy-two (72) hours for completion. This timeframe applies to the assessment and approval of all required documentation, including but not limited to identity verification, proof of address, and source of funds documentation.
Anti-money laundering (AML) policies may require verification for large transactions. We reserve the right to request additional documentation for suspicious transactions.
5.3 VPN Usage and Wagering Policy: If your country or region has any restrictions (blocks, limits, speed throttling), you may use VPN for full access to the site. All deposited funds are subject to a 1x wagering requirement based on the deposit amount and this is not grounds for refund or chargeback claims.
All games on our platform are governed by their respective rules and paytables, which are available for review before playing. Game outcomes are determined by certified RNG systems and are independently audited for fairness.
Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activities will result in immediate account termination and forfeiture of funds.
We reserve the right to void bets and confiscate winnings if we detect any form of cheating, collusion, or advantage play that violates the spirit of fair gaming.
Bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions. These terms are clearly stated with each promotion.
We reserve the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. Abuse of bonuses or promotional offers may result in account closure.
Only one bonus per player, household, or IP address is allowed unless otherwise specified. Violation of this rule may result in forfeiture of bonus funds and associated winnings.
Deposit Wagering Requirement: To comply with Anti-Money Laundering regulations, all deposits must be wagered at least 1x (one time) the deposit amount before a withdrawal can be processed. This requirement applies to both cryptocurrency and fiat currency deposits.
Eligible Games for Wagering: Wagering requirements can only be fulfilled by playing Slot Games. The following game types do NOT contribute to wagering requirements:
Example: If you deposit $100 (or equivalent in cryptocurrency), you must wager at least $100 on eligible slot games before you can withdraw any funds from your account.
Bonus Wagering: Bonuses may have additional wagering requirements (e.g., 35x, 40x) as specified in each promotion. These requirements are separate from the deposit wagering requirement and must also be completed in eligible slot games.
Attempts to bypass wagering requirements through irregular betting patterns, exploiting game mechanics, or any other means will result in confiscation of funds and account closure.
We are committed to protecting your privacy and personal information. Our Privacy Policy details how we collect, use, and protect your data. By using our services, you consent to our data practices as described in our Privacy Policy.
We implement industry-standard security measures to protect your personal and financial information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9.1. Understanding Game Rules: By accessing the Platform and placing bets, you confirm your understanding of the applicable game rules, payout structures, odds, minimum and maximum betting limits, and any other relevant conditions governing betting and participation in gambling games. It is your responsibility to familiarize yourself with these rules before using our services.
9.2. Bet Finality: All bets are considered final once confirmed and registered by the Platform. Adjustments or cancellations of accepted bets are not permitted unless specifically provided for in these Terms or special rules.
9.3. Account Balance Requirements: Bets are accepted only when there are sufficient funds in your account. The bet amount is deducted upon confirmation, and winnings (if any) are credited automatically after result confirmation.
9.4. Event Start and Live Betting: Acceptance of bets ceases from the moment an event starts, unless otherwise explicitly indicated for live betting mode. All bets mistakenly accepted after the actual start of an event (except specifically permitted live bets) shall be deemed void.
9.5. Error Correction: The Platform reserves the right to correct or void any bets affected by obvious errors, including typographical errors, incorrect odds, or technical malfunctions. In such cases, these bets may be settled at odds of 1.00 or recalculated based on accurate data at the Platform's discretion.
9.6. Dispute Resolution: In case of a dispute regarding a settled bet, you must notify customer support within ten (10) calendar days. Claims must include the bet identifier, date and time of the bet, event details, and a clear explanation of the issue. We may refuse to consider claims submitted after the established deadline.
9.7. Event Postponement or Cancellation: If an event is postponed for more than 48 hours or officially cancelled, affected bets may be voided and refunded at odds of 1.00, unless otherwise specified in the applicable betting rules.
9.8. Late or Past-Post Betting: If a bet is placed on an outcome that was already known or substantially predictable (for example, a bet was placed after an event concluded due to system delay), the Platform may void such bet.
9.9. Match Fixing and Manipulation: In cases of suspected match-fixing, unsportsmanlike conduct, or result manipulation, the Platform may suspend bet settlement pending an official decision from a competent authority. If such misconduct is confirmed, bets may be voided.
9.10. Exploitation of Errors or Delays: You agree not to exploit software errors, time delays, or system inconsistencies to gain an unfair advantage. Any such behavior may result in bet cancellation, confiscation of winnings, and account suspension.
9.11. Odds Finality: The odds at the time of bet placement are final and binding. Any subsequent changes to odds, spreads, or event status do not affect already confirmed bets.
9.12. Betting Limits and Restrictions: The Platform may, at its sole discretion, set limits on specific bets, events, or users, and may refuse or restrict repeated bets on identical outcomes without any obligation to justify such decisions.
9.13. Arbitrage Betting (Sure Bets) Prohibition: Arbitrage betting, also known as "sure betting" or "arbing," where users exploit differences in odds across multiple platforms or markets to guarantee profit regardless of outcome, is strictly prohibited. We employ sophisticated detection systems to identify arbitrage betting patterns, including but not limited to: simultaneous betting on opposing outcomes, coordinated betting across multiple accounts, or systematic exploitation of odds discrepancies. If arbitrage betting is detected or suspected, we reserve the right to: (a) void all related bets and winnings, (b) suspend or permanently close the account, (c) confiscate all funds obtained through arbitrage activities, and (d) withhold any pending withdrawals. This prohibition is enforced without exception and without requirement of prior notice.
We promote responsible gaming and provide tools to help you control your gambling activities. These include deposit limits, time limits, and self-exclusion options.
If you believe you have a gambling problem, we encourage you to seek help from professional organizations dedicated to problem gambling assistance.
We reserve the right to limit or suspend accounts that show signs of problem gambling or that request such action for their own protection.
11.1. Users are strictly prohibited from engaging in any form of fraudulent, manipulative, or deceptive behavior on the Platform or in connection with its use. Such actions constitute a material breach of these Terms and may result in immediate account suspension, confiscation of funds, and reporting to regulatory or law enforcement authorities.
11.2. The following actions are strictly prohibited and may be deemed fraudulent:
11.3. Any attempt to hack, disrupt, or gain unauthorized access to the Platform's systems, including DDoS attacks, injection of malicious code, or interference with client/server communications, is strictly prohibited and may result in civil and criminal liability.
11.4. Users are strictly prohibited from uploading or distributing malware, spyware, mass email spam, or other content that may harm the Platform, its infrastructure, or other users.
11.5. If a user is suspected of fraudulent activity, the Platform reserves the right to:
11.6. The Platform is not liable for any losses incurred by users as a result of fraudulent actions by third parties or other users, including but not limited to phishing, account theft, or social engineering attacks.
11.7. Users are obligated to immediately report any suspected cases of fraud, security breaches, or collusion of which they become aware. Violations should be reported to the Platform's support service via online chat, email, or any other available communication channel.
11.8. The Platform reserves the right to withhold and use any available funds in the user's account balance to cover damages or expenses related to the user's fraudulent behavior, including chargeback fees, legal costs, and investigation expenses.
11.9. The Platform may employ automated systems, AI-based tools, and manual checks to monitor and detect abnormal activity. Attempts to circumvent these controls constitute a violation of these Terms.
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of PlayBit.Casino or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
13.1. The Platform strives to ensure uninterrupted access and correct operation of services, however, it does not guarantee the complete absence of errors. Users agree that access to the Services may be interrupted due to system failures, software or hardware defects, as well as other technical problems beyond the Platform's control.
13.2. In the event of any error (technical, typographical, mechanical, systemic, or human-related) affecting odds, game mechanics, bet settlement, account balance, or transaction results, the Platform reserves the right to:
13.3. If funds have been credited to a user's account as a result of an error (erroneous deposit, bonus, payout, or manual adjustment), such funds are not considered the property of the user. The Platform may reverse the transaction and deduct the corresponding amount from the account. If the balance is insufficient, the user agrees to return the excess funds upon request.
13.4. The Platform, its affiliates, licensors, and service providers are not liable for any indirect, incidental, or consequential losses arising from any error or system failure, including lost winnings, unrealized profits, or reputational damage.
13.5. The Platform may, at its discretion, limit, void, or adjust unsettled bets or promotional rewards that were affected by any technical error, even if such error was identified after the bet was placed or settled.
13.6. Users bear sole responsibility for the accuracy of their actions when placing bets or interacting with the Platform. The Platform is not responsible for losses arising from user errors, accidental clicks, or incorrectly specified values.
14.1. You acknowledge and agree that use of the Platform and its Services is carried out exclusively at your own risk. The Platform operates on an "AS IS" / "AS AVAILABLE" basis without providing warranties of any kind — whether express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
14.2. The Platform does not guarantee uninterrupted operation of the Services, absence of errors, or protection from viruses and other malicious components. The occurrence of technical incidents (processing delays, equipment failures, data loss) does not create grounds for holding the Platform liable.
14.3. To the maximum extent permitted by applicable law, the Platform, its affiliates, officers, employees, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of data, lost profits, lost winnings, business opportunities, or reputational damage arising from the use or inability to use the Service.
14.4. The maximum liability of the Platform, regardless of legal basis, whether contractual obligations, tort, or other cases, is limited to the amount of the user's deposits for thirty (30) calendar days prior to the occurrence of grounds for the claim.
14.5. You agree to indemnify and hold harmless the Platform, its employees, partners, licensors, and agents from any claims, liabilities, losses, damages, and expenses, including legal costs, arising from:
14.6. The Platform reserves the right to suspend, limit, or terminate access to the Services at any time, including for technical maintenance, security updates, or due to circumstances beyond its control. The Platform is not liable for delays or unavailability of Services caused by such events.
15.1. All complaints and inquiries related to account operation or Service functionality must be initially directed to customer support through official communication channels available on the Platform.
15.2. Complaints must be submitted within six (6) months from the date the relevant issue arose. Submissions must contain sufficient information to conduct a proper investigation, including:
15.3. The standard timeframe for reviewing complaints is four (4) weeks from the date of receipt. In particularly complex cases, this period may be extended with prior notification to the user.
15.4. If a complaint cannot be resolved internally, it may be referred to an independent dispute resolution body, subject to availability and applicability.
15.5. The Platform's decision on complaints is final and binding unless otherwise required by applicable law or regulatory requirements.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.
We recommend reviewing these Terms periodically to stay informed of any updates or changes that may affect your use of our services.
We may terminate or suspend your account at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.
You may terminate your account at any time by contacting our customer support. Upon termination, you may withdraw any remaining balance in your account, subject to these Terms.
18.1 PlayBit reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User who has made deposits using fiat currencies (traditional currencies such as USD, EUR, etc.). PlayBit reserves the right to restrict the Service, payment or withdrawal until identity is sufficiently determined for fiat currency users, or for any other reason in PlayBit's sole discretion.
18.2 KYC procedures shall NOT be required for Users who conduct all deposits and withdrawals exclusively using cryptocurrencies. Users who maintain purely cryptocurrency-based transactions (Bitcoin, Ethereum, Litecoin, etc.) can maintain their privacy and anonymity without providing identity documentation.
18.3 All transactions may be checked in order to prevent illicit activity, including money laundering, terrorism financing, or trade sanctions violations, consistent with various jurisdictions' laws, regulations, and norms. PlayBit may suspend, block or close user account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority.
18.4 Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering. PlayBit also reserves the right to disclose a User's information as appropriate to comply with legal process or as otherwise permitted by the privacy policy, and by using the Service, you acknowledge and consent to the possibility of such disclosure.
18.5 Cryptocurrency AML Screening and Account Freezing: All cryptocurrency deposits are subject to automated Anti-Money Laundering (AML) screening and risk assessment procedures. In the event that a cryptocurrency transaction fails to meet our compliance standards, including but not limited to: (a) low trust score of the deposited funds, (b) evidence or reasonable suspicion that the sender's address has been involved in criminal transactions, money laundering activities, terrorism financing, or other illicit activities, or (c) funds originating from sanctioned entities or addresses flagged by blockchain analysis tools, the following measures shall be implemented:
(i) Immediate Fund Freeze: The deposited cryptocurrency funds shall be immediately frozen and placed in a segregated holding status, preventing any wagering, withdrawal, or transfer activities.
(ii) Account Suspension: The user account associated with the flagged transaction shall be temporarily suspended for a period of thirty (30) calendar days. This suspension period is instituted to allow sufficient time for receipt of official inquiries or requests from law enforcement agencies, regulatory authorities, or authorized governmental agents.
(iii) Mandatory KYC Verification: Upon account suspension, the user shall be required to complete comprehensive Know Your Customer (KYC) verification procedures, including but not limited to: submission of government-issued identification documents, proof of address verification, source of funds documentation, and any additional information deemed necessary by our compliance department. Failure to initiate or complete KYC verification within the thirty (30) day suspension period shall result in indefinite freezing of funds pending investigation.
(iv) Resolution Procedures: If, within the thirty (30) day suspension period, PlayBit receives no official requests, inquiries, or legal demands from law enforcement agencies, regulatory bodies, or authorized governmental agents regarding the flagged transaction, and the user has successfully completed all required KYC verification procedures, the deposited funds shall be returned to the original sender's cryptocurrency address from which the deposit was made, minus any applicable network transaction fees.
(v) KYC Refusal Consequences: In the event that a user refuses to participate in the required KYC verification process, actively obstructs the verification procedures, or provides falsified documentation, the associated funds shall remain frozen indefinitely until all circumstances surrounding the flagged transaction have been thoroughly investigated and resolved. PlayBit reserves the right to cooperate fully with law enforcement agencies and regulatory authorities in such cases, and may disclose all relevant transaction information and user data as required by applicable laws and regulations.
If you have any questions about these Terms or our services, please contact our customer support team through our website's live chat feature or email support.
We strive to respond to all inquiries within 24 hours and are committed to providing excellent customer service.
Last updated: January 2025
Service viability depends on the collected data, so we intend to collect as small pieces of information as possible to make provisions of the services legal, sustainable and safe.
Particularly we collect the following data:
All collected data are stored until user decides to vanish existed account.
Your personal information and privacy shall be protected and respected, and treated in accordance with relevant laws.
PlayBit will not disclose your personal information to any third parties, unless required by law or if it is necessary for your participation in Games or Services. Your personal information will be kept by us, and only destroyed when required by law or if the information is no longer required for the originally intended purposes. Our administrators shall also have access to your personal information in their professional capacity in order to assist you with your requests.
Customers have the following rights:
The username change is possible only once, by the request to support service, or from settings section. Telegram ID can only be reset, not changed, so bear this in mind if your username and telegram username are bonded.
Each customer has the right to unsubscribe from news mails, however please bear in mind that security emails with security codes will remain in place, even after you unsubscribe from news and ads emails.
Service is dedicated to those of legal age customers. Underage customers are strictly not allowed to use the service. Those agreed to Terms and Conditions represent warrant that they are of legal age.
Cookie is a small text file generated by server (the computer that holds and run the website) and placed on a customer computer. Cookie is designed to user by the server when customer visits the site. Cookie is practically an identification card of a customer, it tells to the website system that user already known to a system came to the resource again. Cookie doesn't harm your computer or your privacy, cookies used by us don't store any private information or information that may be used by others to reveal your personal data or identity.
Below you may find cookies that we use and what is the purpose of each of them:
Cookie that may be generated, sent, and used by third parties - while using our services:
Some browsers may keep cookies usage between the sessions, by keeping their background processes on even if all tabs are closed. Such browsers are: chrome, mac. There are cookies set by 3rd party to their services/domains and placed on your computers.
Should you wish to refrain from cookie usage, please proceed to your browser's Privacy Settings and amend accordingly.
Our main mission is to protect customer's data from 3rd parties, to keep data in a secure and safe manner, to achieve this goal we implemented strict, modern and highly reliable security standards. On our server, we use various type of encryptions, and high auditing standards to ensure the correct and sufficient protection put in place on our site.
We have the following features installed and implemented on equipment from our side:
Should we become aware of data breach, we will inform the customer in terms of GDPR rules and timeframes in place.
Personal data disclosed on lawful request from authorities of the jurisdiction of our server, and to the contractual 3rd parties to ensure services responsiveness.
Namely, we routinely share customer's email and username to the Amazon AWS, when a customer sends email to support.
Last updated: January 2025
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